FAQ
Facts about Repairs & Service
Do I need to replace both springs if only one of them is broken?
Replacing all the springs when one breaks is advisable for doors equipped with multiple springs. Typically, the springs that appear in good condition (not broken) still have a similar usage and lifespan as the ones that have already failed. Our policy is not to replace just one spring in a multiple-spring assembly. This approach ensures a more reliable and lasting solution, aligning with our commitment to quality service.
Can we replace individual garage door panels?
Yes and No. If your door panels are still being manufactured, the answer is YES, individual panels can be replaced. If, however, the door manufacturer is no longer in business or the model of your garage door is discontinued, the answer is NO, individual panels will not be available.
Do you offer “Tune-up Specials?”
No. However, we do have service arrangements where we provide this service. Often, “Tune-up Specials” or “Safety Inspection” are phrases used by door companies to lure you into thinking that you will receive only this service. This is usually just an introductory gimmick to allow you to let them into your home and have them leave an offering to perform hundreds of dollars of repairs, often unnecessarily.
Edit Suggestion:
No, we don’t offer specific “tune-up specials.” However, we provide service arrangements where we perform the necessary tune-up. Some door companies often use terms like “Tune-up Specials” or “Safety Inspection” as a marketing tactic, creating an impression that only that specific service will be offered. These offers are typically used to gain access to your home and potentially suggest additional, unnecessary, and expensive repairs.
Can we get Wi-Fi/App for door opener?
Yes. We sell Chamberlin and Liftmaster Garage Door Openers. 95% of these openers have MyQ technology integrated and can be controlled with the popular MyQ App.
What areas do you serve?
We cover the entire DFW Metroplex, serving Dallas, Tarrant, Johnson, Ellis, and Parker County. We also handle larger projects outside our immediate area, having installed garage doors in Houston, Austin, and Broken Bow, OK.
Do you offer same-day service?
Yes, we provide same-day service to many areas in DFW. We consistently perform same-day repairs in Tarrant County and Dallas County. Occasionally, we schedule more distant jobs together for efficiency. Our goal is to reach all customers within two days.